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FAQ
To purchase recreational cannabis in MI, you must be 21 years of age or older and possess valid photo ID. Your Valid Michigan, or out-of-state driver’s license or ID card will be accepted at all our Lume dispensaries.
On Your First Visit:
Choose One Product for Free:
- Shake Trim Ounce
- Lume 200mg Effect Gummies
- Lume 1g 510 Effect Distillate Cartridge
*New customers only / $20 min. subtotal spend required
Loyalty Exclusives
Rewards added to your loyalty wallet after visit completion
First Visit Completed:
40% Off Coupon
Available on a future visit within 60 days from receipt
Second Visit Completed:
50% Off Coupon
Available on a future visit within 60 days from receipt
*Min $20 spend required while redeeming rewards / 1X use / expires 60 days after receipt / one offer redeemable per visit / rewards earned upon visit completion redeemable on a future visit
Recreational customers may purchase up to 2.5 ounces of cannabis per transaction and medical patients may purchase up to 2.5 ounces of cannabis per day. Of that amount, up to 15 grams may be cannabis concentrate.
We recommend shopping and placing your order online. You will be automatically notified if your purchase exceeds these limits when checking out online.
We’re sorry you’re having issues with your vape cart! Here are a few standard troubleshooting steps you can try:
Make sure that your battery is fully charged. (Battery is fully charged when indicator light on charger goes from red to green)
Ensure that cartridge is screwed on to the battery snugly, but not too tight, as this may restrict air flow.
If you are using a battery that has a power button on the side, make sure it is turned on by clicking the power button five times quickly.
The cartridge may be clogged due to incorrect storage. If a cartridge is not stored in an upright position at all times, this could cause the oil to leak into the mouthpiece and cause a blockage. You can remedy this by holding down the power button and heating up the cartridge, and then giving it a good, hard draw. You can also try using a toothpick or bobby pin to clear out any residue or debris in the mouthpiece.
If you are using a battery that has been in use for some time, the heating element plate that connects to the bottom of the cart in the battery can become coated with a layer of residue from the cartridges. You can fix this by simply swabbing that heating plate with a q-tip dipped in isopropyl alcohol.
If you still require assistance, please contact our customer support team to get help now:
Email: Contact@Lume.com
We accept cash at all locations. ATMs are on site for your convenience. When you order online, you can pay securely with your bank account.
Pull into one of our designated curbside parking spaces, then call the store directly to let them know you are there.
You can find a quick list of all our store phone numbers by visiting our locations page.
We recommend ordering online on our website for maximum convenience.
Select a Store and Browse Our Menu.
Add all the items you want to your bag.
When you’re done shopping, click the Bag icon. .
Click "Review Order”
Enter your details and click "Place Order."
You’ll be notified when your order is ready for pickup.
If you still require assistance, please contact our customer support team to get help now:
Email: Contact@Lume.com












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