New Customers Get FREE Shake Oz (terms apply)

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Lume Cannabis Rewards
A Loyalty Club of the Highest Level

FAQ

To purchase recreational cannabis in MI, you must be 21 years of age or older and possess valid photo ID. Your Valid Michigan, or out-of-state driver’s license or ID card will be accepted at all our Lume dispensaries.  

 

On Your First Visit:

Choose One Product for Free:

  • Shake Trim Ounce
  • Lume 200mg Effect Gummies
  • Lume 1g 510 Effect Distillate Cartridge

*New customers only / $20 min. subtotal spend required



 


Loyalty Exclusives

Rewards added to your loyalty wallet after visit completion



First Visit Completed:

40% Off Coupon

Available on a future visit within 60 days from receipt



Second Visit Completed:

50% Off Coupon

Available on a future visit within 60 days from receipt



*Min $20 spend required while redeeming rewards / 1X use / expires 60 days after receipt / one offer redeemable per visit / rewards earned upon visit completion redeemable on a future visit

 

Recreational customers may purchase up to 2.5 ounces of cannabis per transaction and medical patients may purchase up to 2.5 ounces of cannabis per day. Of that amount, up to 15 grams may be cannabis concentrate.  

We recommend shopping and placing your order online. You will be automatically notified if your purchase exceeds these limits when checking out online.  

We’re sorry you’re having issues with your vape cart! Here are a few standard troubleshooting steps you can try: 

 

  1. Make sure that your battery is fully charged. (Battery is fully charged when indicator light on charger goes from red to green) 

  2. Ensure that cartridge is screwed on to the battery snugly, but not too tight, as this may restrict air flow. 

  3. If you are using a battery that has a power button on the side, make sure it is turned on by clicking the power button five times quickly.  

  4. The cartridge may be clogged due to incorrect storage. If a cartridge is not stored in an upright position at all times, this could cause the oil to leak into the mouthpiece and cause a blockage. You can remedy this by holding down the power button and heating up the cartridge, and then giving it a good, hard draw. You can also try using a toothpick or bobby pin to clear out any residue or debris in the mouthpiece.  

  5. If you are using a battery that has been in use for some time, the heating element plate that connects to the bottom of the cart in the battery can become coated with a layer of residue from the cartridges. You can fix this by simply swabbing that heating plate with a q-tip dipped in isopropyl alcohol. 

 

If you still require assistance, please contact our customer support team to get help now: 

 

If you are 21 years of age or older, you are able to purchase from Lume dispensaries whether you have a medical card or not. We offer excellent discounts regardless of your medical card holder status. Check them out here

We accept cash at all locations. ATMs are on site for your convenience. When you order online, you can pay securely with your bank account. 

Pull into one of our designated curbside parking spaces, then call the store directly to let them know you are there. 

 

You can find a quick list of all our store phone numbers by visiting our locations page.

You can find all Lume's open career opportunities here. Check back frequently as we often add new job openings.  

Yes. If you are 21+ and possess a valid out-of-state photo ID.  

You do not need a medical card to purchase from Lume. You just need a valid ID showing you are 21 years of age or older. Valid out of state ID is accepted at all Lume locations.

Lume does not currently sell seeds or clones.

You can view some product testing data on our website. Just navigate to the product you want, and you will see that data on the product's webpage. 

Lume cannot send cannabis through the mail.

We recommend ordering online on our website for maximum convenience.  

 

  1. Select a Store and Browse Our Menu.

  2. Add all the items you want to your bag. 

  3. When you’re done shopping, click the Bag icon. . 

  4. Click "Review Order” 

  5. Enter your details and click "Place Order."

  6. You’ll be notified when your order is ready for pickup. 

We're sorry you're having issues with your Rip disposable. Please check our Rip troubleshooting guide HERE.

If you still require assistance, please contact our customer support team to get help now: 

 

Always keep the side that is burning slower on the top of the product during inhale. Heat rising will encourage the slower burning side to catch up with the other end of the pre-roll.

You can find much of that information on the webpage for each specific product.
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